HOSPITAL ETIQUETTE

I like this article regarding hospital etiquette, written by zuhaila sedek, nst on august 26, 2009.

Things to remember when visiting:

1. Do not wear too much perfume.
2. If you do bring a gift of food, do not eat any of it. Don't eat the patient food either.
3. When you greet the patient, take his hand gently. Never hug. Most people do not like to be touched, especially if they have undergone surgery.
4. Be polite and stand if there are not enough chairs. You are only going to be there for a short time.
5. Never sit on the bed: it cramps the patient.
6. Only talk about happy situations not about bad news. never talk about illnesses or operations.
7. Don't diagnose. Don ply him with questions such as, "Why are you so pale?", "I cannot find your pulse", "Are you sure your case is not a terminal one?". leave that to the doctors.
8. Bring vases when you bring flowers and arrange them in the room yourself. Nurses are busy most of the time. Make sure that the patients are not allergic to the flowers.
9. Give the doctor some space and go out of the ward when he examines the patient.
10. Remember that the main point of your visit is to cheer the patient up.
    

TABLE SETTING

This is an example of table setting for set menu..which contain few courses from appetizer to dessert..

just a review: use the cutlery from outside to inside..beverages will always be on your right side and your side plate (bb plate and bb knife) on your left side, and the upper cutlery for dessert. salt and pepper shaker (salt-with one hole, pepper- more than one)..napkin to be placed on your lap..advisable turn the napkin to triangle and place it on your lap...

CITY BAYVIEW PENANG

city bayview penang

Rating- 4 star

Address & Contact number 25-A Farquhar Street, 10200 Penang, Malaysia

Tel: +(604) 263 3161 Fax: +(604) 263 4124

nice hotel....what i like most is the jakuzi....hahaha

WE HAD FUN HERE, our MPG event- ballroom...the best part they even have gymic for food presentation, food presentation on a motorbike.....cooooolll....

places of interests- you can visit all the Heritage site: Kek Lok Si Temple, St. George's Church, Acheen Street Mosque or even the Beaches: Batu Ferringhi, Teluk BahangParks & Reserves: Botinical Garden

recommended for industrial training

more info, visit this link..bayview

CONCORDE SHAH ALAM

concorde shah alam...

4 star

section 9, shah alam, selangor

the best about this hotel is the.......buffet breakfast...wow, the buffet line is marvellous...highly recommended...fresh fruits, cereal, japanese, malaysian....bread...quite impressed with the buffet line menu......

rooms- big and have all the facilities needed...

strategic location- you can go for other foods nearby the hotel

easy acess to shopping complex, fast food, stalls, restaurants and banks...

more info, visit the concorde link

HYDRO MAJESTIC PENANG

HYDRO MAJESTIC PENANG

first time here-somewhere 2004...during those days, still a gloomy hotel...the next day we check in golden sands..

now, after refurbishment and revonation, the hotel have a new look...simple but elegant..modern a little bit...

we were there to celebrate the students- venue banquet hall...emm, not bad, the layout and lighting and chandalier...food- interesting and yummy...worth to pay for it....

Hotel UiTM Shah Alam

HOTEL UITM SHAH ALAM

a training hotel for the students, but still have all the facilities that u need..banquet hall, seminar room..but no swimming pool...hehehe..but all the basic facilities are there...

try the menu in the coffee house- Aggerik Terrace...the mee goreng and choc ice blended....emm yummy...for tea break, try the keropok with tea tarik...hahaha....

the buffet ramadhan...emmm...nice...you should try it...

you can even taste all the food that cooked by the students...but of course, you have to make reservation through the class supervisor for meranti grill, mock restaurant 1 and 2... set meal inclusive tea or coffee which only cost you RM15-RM20 per pax..operation hours for the classes just for lunch and dinner only..

NAZA HOTEL PENANG

NAZA HOTEL PENANG
No.555, Jalan CM Hashim, Tanjung Tokong, 11200 Pulau Pinang

been here once....emm i was quite impressed with the layout...we were having bbq party here, it was amazing...the scenery....you can see all, along the white sandy beach and all the activities from the swimming pool area....

as for the food...wow...value for money...lamb, satay, spagthetti, soup..and desserts...

but the best part is the view from the swimming pool area....awesooom.......

BERJAYA LANGKAWI

RATING: 4 STAR

NUMBER OF ROOMS: 502

LOCATION: PANTAI KOK

ADDRESS: KARUNG BERKUNCI 200, BURAU BAY LANGKAWI, KEDAH, MALAYSIA

BERJAYA LANGKAWI HOTEL AND SPA...

NICE HOTEL, PERFECT VIEW...WARM AND SANDY PRIVATE BEACH

WHAT ELSE THAT YOU CAN ASK FOR...SUITABLE FOR HONEYMOONERS , FAMILY OR EVEN FOR BUSINESS PURPOSES (BUSINESS AND VACATION...HEHEHE)

ROOMS- SEVERAL VIEW (BEACH, SWIMMING POOL, FOREST)

AMBIENCE- COSY

ENVIRONMENT- WILD AND UNTOUCH FOREST- YOU CAN SEE STILL MONKEYS AND OTHER WILDLIFE...HEHEHE, EVEN OUTSIDE YOUR ROOM AND AT THE SIDE OF SWIMMING POOL, IT MAKES MY GIRLS GO CRAZY...

3 SWIMMING POOLS - SUITABLE FOR THE KIDS...YOU DONT HAVE TO MONITOR THEM MUCH...AS FOR THE ADULTS, YOU CAN GO FOR THE DEEPER POOL...

SUN BATHING...AT THE SIDE OF SWIMMING POOL OR THE BEACH...

WATER ACTIVITIES-BEACH VOLLEYBALL, JET SKI, KAYAK, CHESS ON THE SANDY BEACH AND OTHERS

NEAREST PLACE OF INTEREST- GUNUNG MAT CINCANG- CABEL CAR

IF YOU ARE BRINGING THE OLD CITIZEN OR SMALL CHILDREN, MAKE SURE YOU ASK FOR THE ROOM THAT IS THE SAME LEVEL AS THE ROAD, IF NOT...YOU HAVE TO CLIMB THE ALL THE WAY UP TO YOU ROOM....STAIRS...IT IS QUITE A HILLY PLACE..HEHEHE...YOU CAN ALSO WALK THROUGH ON THE HILLY PATH OR CHOOSE SHUTTLE SERVICE...

MORE INFO, REFER TO THIS BERJAYA LINK..

FOOD AND HOTEL MALAYSIA 2009 (FHM2009)

here are some pictures taken by my good friend, imelda during her visit to this event.....what a waste, i missed the opportunity to go to the most outstanding hospitality event in malaysia...some of my friends and students managed to grab several award during the competition-hot cooking, food carving and others.. congrats! hope i can go to this event next two years.......

more details, check out this website:

www.foodandhotel.com

just dessert..

cake decoration

main course

cakes...

sugar work...impressive!

According to Robert W.Lucas in his book- Customer Service- Building Successful Skills for the 21st Century, there are several steps a concept than can be applied to produce positive results in communication.

1. Plan your messages
2. Greet customers warmly and sincerely
3. Use customer focused language
4. Use eye contact effectively
5. Listen carefully and respond appropriately
6. Be specific
7. Use positive "I" or "We" messages
8.Use "Small Talk"
9. Use simple language
10. Paraphrase
11. Ask positively phrased questions
12. Communicate to your customer's learning style
13. Ask permission
14. Agree with customers
15. Elicit customer feedback and participation
16. Close the transaction professionally
17. Address pet peeves

Maybe the tips/steps given above can help you in the future...further information, refer to the book.

petua h1n1

ini adalah petua yang diamalkan di thailand..untuk cure h1n1

bahan-bahannya:
buah kurma
air kelapa
mangkuk

cara-caranya:
1. masukkan air kelapa kedalam managkuk.
2. kemudian masukkan beberapa biji kurma kedalam mangkuk yang berisi air kelapa tadi..
3. Biarkan selaman 1-2 jam..
4. kemudian minum air kelapa dan kurma tersebut.

selamat mencuba.

12th PENANG international salon gastronomique

jsut want to share some of the pictures during the last 12th penang international salon gastronomique....

a successful event, even some of my student and co took parts in the event of battle of the chef....it is seen as a stepping stone especially for the young ones, brushing up their skills and talents...

check out some of the details from fruit carving, food presentation, services and skills....really impressed with the creativity and details.....so attractive, yummy and interesting......

DEMOSTRATION...NOT AGAIN....

i wonder what is wrong with malaysian...is it the attitude or is it the system that is bothering them...

yesterday, once again, the demonstrators were there, in the street of jalan tunku abdul rahman....fighting for their right.....are they really fighting for their right or they are just the follower and didnt know anything about what going on around them???gush, and sadly, 99% of the protestors were malays....but the leader, as i can see on the tv were from the other races, those who gave the speech that day...is like something wrong with the scenario...if the leader comes from the other races, then why there were only minority of them in the pictures???? quite ackward right...something to think about....

i m not against those who wants to fight for their right...if you think that you should, go ahead but please.....consider all the people around you...watching the news tonight and listening to the mantan and leaders give their comments towards the issue, it really make sense....these demonstrator give a bad impact to our hospitality and tourism especially...those people who sell their goods along really being affected by the event...rm100m-rm200m...it make sense....for those who didnt really know, they might think that this figure being pick up from the sky, but if you really look into it, it make sense...for example, secret recipe at sogo..i believed that they have a great lost yesterday..not to be forgotten, all the boutique such as gulatis, jakel, ariyani, all the shopping complexes, hotels, and more than 500 shops along the road.....please, have pity to these people....

what the impact to the state and country?? bad reputation, maybe decrease of income from the tourist, H1N1 already one of the issue, and now another event....of couse, this will give an image to the country....our prime minister suggested that these people used the stadium instead of the street...yah, why not???the state being rule by the opposition and i believed it will not be a problem and at the same time it will decrease the number of people being captured and maybe none...some are the innocence one, i believe..

moral from the story, what ever our agenda is, please think about others and respect others space...and for the rest, please think before you act....you have the right to fight for your right...definitely, but if you do it in a correct and well planned way, it will be a successful one and being respected by others....

customer service in Malaysia

I went to a cinema to watch TRANSFORMERS, at Jusco Seberang Prai...wow, it was a great movie...don't even have time to go to the ladies...but then what i want to comment is regarding to the customer service in MALAYSIA..

the problem with our local people is the way they used to treat their customer...if we look into any customer service book, it is recommended to greet and acknowledge the customer with the formal title, miss, mdm, sir, puan, tuan, cik....but in the real environment, the front personnel/ customer service personnel love to used kak, abang, adik.....i really have problem with that...why cant these people treat us the same as the outside tourist? when they see the outsider, they can use the proper title, but not with the local people, especially if you are malay customer....i wonder why...i dont have any blood ties with the personnel, why must they acknowledge me like that???? sometimes, it feels that i m getting older when they acknowledge me with akak title...hello....i don't really like it...

hopefully the management out there will remind their employees about these. these situations usually occur in the counter for buying the ticket for cinema, public transport, stalls and other few palces...if we really want to upgrade our hospitality in Malaysia...this will be 1 of the challenge that you have to deal with....

CANTIKKAN GIGI DENGAN GARAM DAN BEDAK BATU

Cara-caranya:

1. Gosok sedikit garam dan bedak batu kegigi dengan menggunakan tuala.
2. Bilas.
3. Lakukan setiap hari.

BERSIHKAN DAKI DENGAN LIMAU KASTURI

Cara-caranya:

1. Limau kasturi dibelah dua.
2. Sapukan pada bahagian yang dikehendaki.
3. Biarkan selama 5 minit.
4. Kemudian gosok sehingga keluar dakinya.
5. Bilas dengan air.
5. Lakukan setiap kali hendak mandi.

SIRIH DAN GAMBIR MENGHILANGKAN SAKIT TUMIT

Cara-caranya:

1. Ambil 3 helai daun sirih.
2. Ramas bersama gambir.
3. Sapukan ke bahagian tumit.
4. Lakukan 2 kali sehari.
5.Sesuai untuk mereka yang bekerja sambil berdiri sepanjang masa.

HILANGKAN BENGKAK BAWAH MATA DENGAN SENGKUANG CINA

Cara-caranya:

1. Parut halus sengkuang cina dan timun.
2. Rendamkan bahan tersebut dengan serbuk teh.
3. Sapukan dibawah mata.
4. Lakukan ini seminggu sekali.

SERIKAN WAJAH DENGAN PUTIH TELUR

Cara-caranya:

1. Sapukan kulit dengan putih telur.
2. Biarkan sehingga kering. Ia bertindak seperti masker.
3. Bersihkan dengan air.
4. Lakukan ini seminggu sekali.

SERIKAN WAJAH DENGAN KHASIAT DAUN TEH

Cara-caranya:

1. Sapukan muka dengan daun teh yang sudah direndam
2. Bilaskan selepas 10 minit.
3. Lakukan ini setiap pagi untuk melihat hasilnya.

TURUNKAN BADAN DENGAN AIR KULIT DELIMA

Cara-caranya:

1. Kikis kulit buah delima
2. Kisar bersama secubit garam dan setengah gelas air
3. Tapiskan air tadi dan simpan didalam peti sejuk.
4. Minum seminggu sekali selepas makan tengahari.